Support

Contact us

Email support@resivis.com. Say which device you're on (iPhone, iPad, Android or the web) and what you were doing; a screenshot helps. Write from the address you sign in with if it's about your account.

In the app: Account → Send feedback. It can include a picture of what you're looking at, and tells us where in the app you were.

Help pages

• Getting started: your home into RESIVIS (a scan, a plan or the example), designs and the editor, people, plans.
• Connect an agent: Claude, ChatGPT, Cursor, VS Code and Claude Code, by signing in or with a key. The address is https://app.resivis.com/mcp.
• Privacy policy and Terms of use.

Common questions

My sign-in code hasn't come

Codes come from signin@resivis.com within a minute or so: check your spam or junk folder. A code works for 10 minutes; ask for a new one after that.

Can I scan without a LiDAR iPhone?

Scanning needs an iPhone or iPad with LiDAR (a Pro model: iPhone 12 Pro or later, or an iPad Pro). Without one, photograph a floor plan, upload a screenshot or a PDF, or draw your home.

A plan was read wrongly

Reading a plan can take a minute or two. Answer the questions RESIVIS asks (they're about what it couldn't be sure of), then fix the rest in the editor: drag a wall, or say what's wrong in words. If the plan has no sizes, give one length you know and it scales the rest.

My renders are waiting

Photoreal renders queue and are made in turn on our render servers, usually in a few minutes; at busy times they can take a while. They appear in the project's renders when they're done. A render that doesn't finish gives its credits back: try it again from the project's renders.

Buying, restoring and cancelling

• Restore a purchase on a new device: Account → Plan → Restore purchases.
• Refunds are made by the store: Apple or Google Play.

Deleting your account, or taking your data

Account → Delete account. It says what will go and lets you download everything first. The Privacy policy lists what's removed. If you can't sign in, email us from your account's address and we'll do it for you.

An agent won't connect

Check the address is https://app.resivis.com/mcp, then disconnect it in Account → Connected agents and connect it again. A key is shown only once: if it's lost, make a new one. Connecting an agent has the steps for each.

Known limits

As of 10 October 2026:

• The building checks follow England's regulations. The design tools, sizes and 3D work anywhere.
• Sign in with Apple or an email code. Google sign-in isn't switched on yet.
• Scanning is on iPhone and iPad with LiDAR. On Android and the web, start from a plan picture, a PDF or a drawing.
• CAD files are DXF, which AutoCAD and other CAD apps open. DWG isn't made yet.
• Not built yet: a full price book (costs use the materials library's prices, yours or your builder's), ticking off work on site with site photos, and finding kitchen layouts in the app.
• Renders are made in a queue, so at busy times they can take a while; you can have two on the way at once on Free.

RESIVIS is new. If something breaks or reads your plan badly, tell us: it's how it gets better.